FAQs - Website Changes

At the Marlene Meyerson JCC Manhattan, we're constantly working to improve your experience and better serve our community. We're excited to announce website updates in the coming weeks! These changes will start rolling out in December and will make it easier for you to interact with us. Some of the benefits include:

• Easier and faster program registration (fewer clicks!)
• A new and improved Member Dashboard
• The ability to update your personal and billing information online
• The option to schedule payments and view/print receipts
• You can reset your password!
• ...and more!

You will see changes rolling out the week of December 16, 2024 and continually updating.

The most important update is that you will be asked to log in to (or create!) an online account with a new password. If you currently have an online account, input your email or phone number. The system will “recognize you” and will prompt you to create a new password.

If you're not currently a member of the JCC, you'll be asked to set up a free Public Member account.

You'll also notice that some web pages will look different, but everything will still work as usual. We hope you'll find it easier to search for, select, register, and manage your programs.

Creating an account will make it easier for you to manage your registrations, your schedule, and your payments in your new Member Dashboard.

Once the website changes start rolling out, the first time you want to register, donate, or pay for a program.

If you're already a member:
You will see this screen:

We recommend starting by entering your email address before trying your phone number.

• Your email or phone number will be recognized and you will be prompted to create a new password.

If you already have an account and were not aware of it:
You will see this screen:

Enter your email address. The system will recognize your email address and you will get this message:
 

• You will be prompted to create a new password.

If you do not have an account:
You will see this screen:

Enter your email address, and you'll be asked, "Would you like to sign up for an account?"

Select SIGN UP, choose a membership (Public Membership is free), and complete the necessary information. You'll receive a confirmation email once your account is set up.

After that, you're ready to start searching for and registering for programs!

When you click on Programs + Classes, you will see a new layout. The side navigation bar on the left will also change, but don't worry—all the information you need is still there, just with a new look!

When you click on 'Programs + Classes' here:

Before you would see this:

When you select a program category, you used to see this:

And when you click on a specific program:

Now you will see this:

Note that the search filters have moved to the next step.

When you click on a specific Program Category box you will see this:

And when you click on a specific program:

Don't worry! All the information is still there. It just looks a little different.

You sure can, and then some!

You can view your membership account information, view upcoming registrations, make or view donations, keep your billing method current and pay any balances, print a receipt, update your family members' information, and add important contacts like emergency contacts and authorized pickups.

Absolutely. Protecting your information is critical. We have carefully vetted and selected online tools that meet our highest privacy compliance.

We will continue to enhance the website navigation, making the site faster, easier to search, and mobile-friendly over the next few months. Stay tuned for more announcements in the new year!

Some of these pages may seem very simplified to streamline your online experience. This allows the website to be faster and more mobile-friendly and reduces the steps you need to take to complete a purchase or registration.

Your input is invaluable as we roll out these changes. Please don't hesitate to share your thoughts or suggestions by sending an email to onlinehelp@mmjccm.org.

Thank you for being a part of our community. We're excited to offer you a website that better reflects the incredible programs and people that make our JCC unique.