Support Center + Frequently Asked Questions

How do I download the app?
Our mobile app can be downloaded from the Apple App Store or the Google Play Store.

What can I do on the app?
You can manage your profile, register for JCC programs and group exercise classes, purchase massage and personal training packages, become a member, and more.
Click here to find out all about the new app.

How do I view my appointments?
Click here to learn how to view your appointments.

What is the Membership Dashboard?
Your membership dashboard is where you can manage your membership account, update your contact information, register for programs and classes, view your current registrations and appointments, make a donation, pay your balance, and more. Click here to learn about your membership dashboard.

How do I find and manage my membership account?
Creating an account will make it easier for you to manage your registrations, your schedule, and your payments in your new Member Dashboard.
Click here to Create/Update your Account.

How do I log in or create a new account?
Click here to see how to log in or create a new account. Click here to create/update your account. 

If I can’t log in, how can I reset my password?
Click here to learn how to reset your password.

How do I purchase a personal training session or package?
You can purchase it in person at the 4th Floor Welcome Desk or online/app. Email personalservice@mmjccm.org with any questions.
Click here to learn how to purchase a personal training session or package.

How do I book a personal training session?
You can book in person at the 4th Floor Welcome Desk or with your personal trainer directly. Email personalservice@mmjccm.org with any questions.

If I already have an active personal training package in Mindbody, do I have to do anything?
No, this will be brought over into the new Daxko system.

How do I purchase a massage or a massage package?
You can purchase in person at the 5th Floor Welcome Desk or online/app. Email personalservice@mmjccm.org with any questions. Click here to learn how to purchase a massage session or package.

How do I book a massage appointment?
You can book in person at the 5th Floor Welcome Desk or online/app. Email personalservice@mmjccm.org with any questions. Click here to learn how to book a massage.

If I already have an active massage package in Mindbody, do I have to do anything?
No, this will be brought over into the new Daxko system.

How do I reserve a pickleball time slot?
Click here to learn how to reserve a pickleball time slot.

Is pickleball free for members?
Pickleball is free for Health Club, Pool, and Basketball/Pickleball members and there is a discounted fee for Community members. Public members can pay to reserve a slot.

How do I register for Aqua Aerobics classes?
Click here to learn how to register for Aqua Aerobics classes

How far in advance can I register for Aqua Aerobics classes?
Classes are open for registration one week in advance.

How do I sign up for a group exercise class?

• Health Club members click here to learn how to sign up for a class.
• Pool, Basketball + Community members click here to learn how to sign up for a class.
• Public members click here to learn how to sign up for a class.

How far in advance can I book a class?
You can book a class one week in advance.

I am not a Health Club member, how do I purchase a group exercise class pass?
Pool, Basketball + Community members click here to learn how to purchase. Public members click here to learn how to purchase.

How do I purchase a guest pass?
Click here to learn how to purchase a guest pass.

At the Marlene Meyerson JCC Manhattan, we’re upgrading our website to give you a faster, smoother, and more enjoyable experience! Our new platform will make it easier to find what you need, with a modern design, improved navigation, and quicker load times. Whether browsing on your phone, tablet, or computer, you’ll enjoy a more seamless experience with enhanced security and reliability. This upgrade ensures that we can continue better serving you with the latest features and a user-friendly interface.

Hopefully, our new design inspires you to explore and discover more of our enriching and far-reaching programs and events!

Creating an account will make it easier for you to manage your registrations, your schedule, and your payments in your new Member Dashboard.

Click here to Create/Update your Account.

You will be asked to set up your account the first time you want to register, donate, or pay for a program.

Click here to Set Up/Update your Account.

You sure can, and then some!

You can view your membership account information, view upcoming registrations, make or view donations, keep your billing method current and pay any balances, print a receipt, update your family members’ information, and add important contacts like emergency contacts and authorized pickups.

Click here to Manage/Update your Account.

Absolutely. Protecting your information is critical. We have carefully vetted and selected online tools that meet our highest privacy compliance.

If you need help, please do not hesitate to send us a note at onlinehelp@mmjccm.org.

Thank you for being a part of our community. We’re excited to offer you a website that better reflects the incredible programs and people that make our JCC unique.

If you used to regularly receive our newsletters or other emails, it’s possible that with the recent web/technical changes, our emails are going to your Spam or Junk folders. Check those folders, and if you see our emails there, follow these steps:

• Open the email
• Select “Not Spam” or “Move to Inbox”
• Add our email address to your contacts

Using Gmail? Follow these steps:

• Go to your Gmail settings (“See All Settings”) and click on “Filters and Blocked Addresses”
• Click “Create a new filter”
• Enter @daxkoengage.com in the “From” field
• Click “Create filter”
• Check “Never send it to Spam”
• Click “Create filter” again

Using Hotmail, Yahoo, AOL, Outlook, or other email services?

• Check your Promotions, Updates, or Other folders. If you find our emails there, drag them to your Primary or Focused inbox and mark them as important